FAQ

We have compiled answers to questions we frequently receive from customers.
If you have any questions, please contact us Inquiries .

How to use this site

What kind of service is this?
This is an E-commerce auction site mainly for reusable car parts.
For a detailed explanation, please go here (What is GAPRAS?).
What kinds of parts do you deal in??
We mainly deal in reusable car parts. You can search for parts by entering the names of the parts you are looking for in the keyword input field on the screen.
For details on the purchase method, please go here (Shopping Guide).
I don’t know how to bid.
You must register as a member for bidding. On the product details page, enter the bid amount and confirm the bid.
You will be notified by e-mail if your bid was successful.
For details on the method, please go here (Shopping Guide).

Member Registration

What is membership registration?
Member registration is required for bidding.
Please register here (Sign up).
Is an annual fee required?
No, no annual fee is required for bidding.
If you wish to stock for a long time to the exhibitor(Containers, etc.), you will need a separate deposit in advance. Please contact us.
I want to change my registered information, such as my contact address.
Please change your information by editing your account information on My Page.
I want to deregister as a member.
Please contact us with your request through Inquiries to Secretariat. (Inquiries)

About Shipping

Can I confirm the bid history?
After login, you can check from the bid / successful bid history of mypage.
Are product returns possible?
Purchased products cannot be returned for reasons such as product incompatibility or incorrect product order.
Product returns can be accepted only for reasons that arise from a seller’s negligence such as shipping of the wrong product or product damage that was not included in the product description.
How much is shipping?
This depends on the shipping method and the shipping destination.
Please feel free to inquire before bidding.
What are the shipping methods?
Please see Shipping Method
Can I change the shipping destination?
If you wish to be delivered outside the address at membership registration, please contact the seller in advance. It can not be changed after shipping preparation is complete.
Can you ship overseas?
We ship both domestically (in Japan) and overseas.
Depending on the country, some restrictions may apply on the import of goods, so please check in advance before bidding.
The product I received is not the one I ordered.
Please contact the Secretariat either by email or through the Inquiry Input Form for the purchased product.
I would like to directly pick up the merchandise.
When selecting the shipping method, please select "Direct merchandise pickup " and come to the store within one week.
I want to cancel my order.
After bidding deadline/purchase confirmation, please contact us by email or through the Inquiry Form.
Cancellations are subject to a 70,000 yen cancellation fee.
If it is before the bid deadline, please contact us from the inquiry form.

About Payments

Can I pay by credit card?
No, payment by credit card is not possible at this time. Payments must be made by bank transfer.
Payment by credit card will become available in the future.
Which bank should money transfers be sent to?
Send your payment to the account specified by the seller.
Information such as the account to which payment is to be sent will be notified by email.
Do the prices include consumption tax?
Bid prices do not include the consumption tax.
What does the bid price include?
The bid price includes only the price of the product.
It does not include the consumption tax, shipping fee, customs clearance fees, and other applicable fees, which are charged separately.
Is the payment currency only Japanese yen?
Yes, at present we accept only Japanese yen for payment.

Other

What are your business hours?
Our office hours are from 8:30 to 17:00 weekdays.
We are closed Saturdays, Sunday and Japanese national holidays,
as well for several days during the year-end/New Year holidays and the o-bon (mid-august) holidays.
We accept inquiries and orders even outside office hours, but please understand that we can reply only during office hours.
Do products come with a warranty?
This depends on each product and quality grade.
For details, please check our Terms of Service.
I would like to know the detailed condition of the product.
You can check the photo(s) of the product and its description on the product details screen.
To request information not listed on the product details screen, please use the Inquiry Form.
Some sellers also allow customers to directly come to their store to check out products beforehand, so please inquire with the seller if you would like to do so.
I cannot login.
A distinction is made between uppercase and lowercase.
If you have forgotten your password, please submit a request to have your password reissued from "Lost Your Password?" on the Login Screen.
Do you support languages other than English?
Currently, we support only English or Japanese.
We plan to support other languages in the future.